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Head of Operational Risk Management

1 month ago

Delhi, Delhi, India Tide Full time
About Tide

Tide is a leading business financial platform in the UK, providing innovative solutions to small businesses. Our mission is to empower entrepreneurs and help them save time and money.

The Role

We are seeking an experienced Head of Operational Risk to join our Risk and Compliance team. As a key member of our management team, you will be responsible for overseeing operational risk management across all our global markets.

Key Responsibilities
  • Develop and implement operational risk management frameworks, ensuring alignment with industry best practices and regulatory requirements.
  • Lead efforts to embed operational resilience across the organisation, ensuring critical business services can withstand and recover from disruptions.
  • Conduct comprehensive risk assessments, including product risk assessments, focusing on aspects such as technology, third-party dependencies, and develop actionable mitigation strategies.
  • Oversee incident response protocols, ensuring timely resolution, root cause analysis, and the implementation of preventive measures to enhance operational resilience.
  • Collaborate closely with engineering, Corporate IT and Information Security teams to manage risks associated with IT infrastructure, software development, and third-party technology providers.
  • Ensure operational risk practices meet regulatory expectations and prepare detailed reports and presentations for regulatory bodies and senior management.
  • Lead the evaluation and monitoring of third-party providers (vendors), ensuring their operational practices align with the organisation's risk tolerance and compliance requirements.
  • Enhance and regularly test business continuity and disaster recovery plans to minimise the impact of operational disruptions on critical business functions.
  • Collaborate with product, engineering, and compliance teams to integrate risk management practices into the product development lifecycle, ensuring proactive risk identification and mitigation.
  • Develop and deliver operational risk and resilience training programmes to employees, fostering a culture of risk awareness and proactive management.
  • Drive continuous improvement initiatives within the operational risk function by leveraging emerging technologies and methodologies (e.g., AI, machine learning) to enhance risk identification, assessment, and mitigation processes.
  • Form and lead the Operational Risk Working Group, reporting to the Risk & Compliance Committee, and preparing reports for the board.
  • Establish, expand, and monitor Key Risk Indicators (KRIs) and risk appetite for operational risk.
  • Manage our wind-down and exit plans with key product partners.
  • Oversee reconciliation and safeguarding processes.
  • Provide guidance and 2LOD oversight to the People and Culture team on employee screening.
What We're Looking For

We are seeking an experienced Head of Operational Risk who has a strong background in a global technology company. The ideal candidate will have:

  • At least 10 years of experience in Operational Risk.
  • Experience in a technology company and regulated financial services.
  • A strong understanding of operational risks in a fast-growing, global technology company.
  • Second line of defence (2LOD) experience, including setting risk appetite, policies, and conducting oversight.
  • ​​In-depth knowledge of regulatory requirements related to operational risk, including operational resilience frameworks where applicable.
  • An understanding of regulatory expectations for operational risk management in the markets where we operate, particularly the Financial Conduct Authority (FCA), and ideally also Reserve Bank of India (RBI) and European regulators.
What You'll Get in Return
  • Stock Options.
  • Self & Family Health Insurance.
  • Term & Life Insurance.
  • OPD Benefits.
  • Mental wellbeing through Plumm.
  • Learning & Development Budget.
  • 15 days of Privilege leaves.
  • 12 days of Casual leaves.
  • 12 days of Sick leaves.
  • 3 paid days off for volunteering or L&D activities.
Tide is a Place for Everyone

We believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.