
Chief Security Operations Specialist
6 days ago
ServiceNow Security Operations Specialist
Primary Responsibilities:
- Implement and configure ServiceNow Security Operations modules, including Vulnerability Response (VR) and Security Incident Response (SIR)
- Customize workflows, playbooks, data imports, dashboards, and business rules for VR/SIR
- Integrate threat intelligence and vulnerability scanner feeds
- Develop automation solutions using Flow Designer or Security Orchestration (SOAR)
- Collaborate with cybersecurity teams to define project requirements
- Translate business needs into technical specifications and implementation plans
- Integrate ServiceNow SecOps with external tools, such as SIEMs, CMDBs, scanners, threat intel platforms, and ticketing systems
- Design and develop remediation workflows for auto-assignment, enrichment, escalation, and resolution
- Perform UAT, defect resolution, and cutover activities
- Ensure system performance, scalability, and security compliance during deployment
- Develop solution design documents, implementation runbooks, and end-user training materials
- Conduct knowledge transfer sessions
Required Skills & Qualifications:
- Thorough understanding of ServiceNow SecOps architecture and module interdependencies
- Proven experience in implementing at least two full lifecycle projects for VR and SIR
- Experience integrating ServiceNow with various security tools
- Hands-on scripting skills, including JavaScript and Glide API
- Familiarity with industry standards, such as MITRE ATT&CK, NIST, and SOC operations
- Strong troubleshooting, debugging, and performance tuning abilities
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