Digital Transformation Specialist

3 days ago

Dombivli, Maharashtra, India beBeeDigitalAdoption Full time ₹ 10,00,000 - ₹ 30,00,000

Job Description:

InfoBeans is seeking a skilled and dynamic professional to drive the successful adoption of the Whatfix product with our clients. The ideal candidate will combine a deep understanding of this platform with excellent communication skills to ensure effective delivery and support.

In this role, you will:

  • Work with global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption
  • Manage numerous projects, initiatives, and engagements concurrently
  • Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout
  • Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
  • Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem
  • Review, analyze, and optimize solutions to increase digital adoption usage by end-users

Required Expertise:

We are looking for professionals with 2-6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development. Excellent communication and interpersonal skills are essential, with ability to build relationships with multinational stakeholders, understand the purpose of various customer business and enterprise applications, processes, and user personas.

Proficiency in Salesforce platform, including configuration, implementation, and troubleshooting, is also required. A strong learning appetite to become an expert on Whatfix Products through our Certification Programs is desirable.

Benefits:

At InfoBeans, we offer a collaborative culture, growth opportunities, and people-first approach that make us one of the most trusted and rewarding workplaces.

Preferred Skills:

Awareness of diverse cultures and practices across geographies, as well as knowledge of applications like ERP, CRM, CLM, etc., would be an added advantage.

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