Life Sciences Technical Specialist
12 hours ago
Job seekers in the life sciences and healthcare industries have a unique opportunity to provide essential technical support for innovative products.
About the RoleThis position involves providing field service support for laboratory equipment, ensuring timely responses to breakdown calls and delivering exceptional customer satisfaction.
The successful candidate will be responsible for preparing monthly performance reports, highlighting key metrics and insights related to service delivery and technical application management.
Additionally, the role requires monitoring repairs and maintenance activities to optimize operational efficiency and achieve target repair hours.
Other responsibilities include creating and maintaining comprehensive service documentation, publishing it in a centralized binder for distribution to field service organizations, and managing online documentation on the company's intranet.
Furthermore, this position involves performing troubleshooting, commissioning, and certification of units, as well as providing effective teamwork and building strong relationships with customers.
Key Requirements:
- Degree in Engineering
- At least three years of experience in laboratory equipment repair and troubleshooting
- Excellent command of spoken and written English
- Strong analytical and problem-solving skills
- Ability to travel across locations for customer visits
- Valid driver's license and experience driving both automatic and manual vehicles
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