Lead Security Supervisor

4 weeks ago

Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we strive to create exceptional experiences for our guests, residents, and partners. To achieve this, we rely on a world-class employee experience and company culture. Our team members around the world are committed to luxury with genuine heart, and we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect and kindness.

About the Role:

The Lead Security Supervisor will play a critical role in ensuring the safety and security of our residences and their occupants. This individual will be responsible for overseeing the punctuality and appearance of all Security Officers, monitoring and motivating their performance, and ensuring that employees adhere to employee rules and regulations.

Key Responsibilities:

  • Assist in the oversight of Security Officers, ensuring they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
  • Monitor and motivate the performance of Security Officers.
  • Ensure employees have a complete understanding of and adhere to employee rules and regulations.
  • Ensure employees follow all residences, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
  • Check and account for all inventories in the Security Office.
  • Record all occurrences of security interest in the log book for the information of the security personnel and management.
  • Send out Security Daily Report before off shift.
  • Send out L&F report before off shift.
  • Handle all resident and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
  • Maintain positive resident and colleague interactions with good working relationships.
  • Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
  • Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.
  • To be fully conversant with every detail of the residences and Residences layout and the location and functions of: Sprinkler system and smoke detectors, Firefighting equipment and emergency exits, Fire control room and fire indicator panels, Emergency evacuation/public address systems, Emergency assembly area outside residences, Fire/bomb threat and security procedures, Elevators, Emergency phone numbers, First aid equipment.
  • To safeguard the Residences, resident, and employees' property from vandalism, theft, and any kind of crime.
  • To be helpful to residents or patrons to the various outlets or functions.
  • To ensure that employees punch in/out and follow established policy and procedures of the residences.
  • To monitor and control the movement of all employees, visitors, and contractors leaving or entering the residences through the staff entrance.
  • To handle all tasks with diplomacy, tact, appropriate discretion, and efficiency.
  • To assist in searches of staff baggage/belongings and lockers according to specified policy and procedures.
  • To record and control all visitors' belongings/items when entering and leaving the residences premises through the employee entrance or loading dock.
  • To ensure that unauthorized personnel do not gain access to the residences floors and back-of-house areas.
  • To ensure that all contractors and visitors to the residences exchange their identity cards for residences security passes when entering the residences premises through employee entrance or loading dock.
  • To be aware of all locations of residences equipment installation, residences project or renovation which will be handled by outside contractors.
  • To ensure the cleanliness of working areas and residences premises.
  • To monitor and control the situation around the residences by radio telecommunication.
  • To check and ensure that all CCTV recording is properly operated.
  • To check Operator of emergency phone alarms.
  • To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times.
  • To ensure to check all current events, activities, and functions at the time of the duty.
  • To patrol the areas of responsibility and to ensure the safety and comfort of the resident.

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