Insurance Industry Quality Assurance Lead

1 week ago

Pushkar, Rajasthan, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

We are seeking a seasoned Quality Assurance Team Manager to oversee our QA function and lead a high-performing team of quality assurance analysts.

The successful candidate will be responsible for managing workflows, ensuring delivery of high-quality audits, and serving as the primary point of contact for escalations, reporting, and process improvements.

This leadership role requires strong analytical skills, insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Key Responsibilities:
  • Manage a team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports.
Qualifications & Experience:
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
Requirements:
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High level of accountability, organizational skills, and decision-making ability.

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