
Education Counselor Team Manager
1 week ago
Job Overview
We are seeking a highly motivated and experienced Education Counselor Team Manager to lead our team of ACCA education counselors at our center.
Key Responsibilities:
- Direct, mentor, and supervise a team of education counselors to ensure they deliver exceptional services to students.
- Monitor team performance and guarantee the achievement of counseling and admission targets.
- Train counselors on program details, sales techniques, and student engagement strategies.
- Ensure high-quality student interactions and satisfaction by implementing effective customer service approaches.
- Coordinate with the academic and operations teams for seamless student onboarding experiences.
- Prepare regular performance and progress reports to measure team success.
- Handle escalated student queries or concerns professionally and efficiently.
- Conduct regular team meetings and strategy discussions to drive growth and improvement.
Requirements:
- Bachelor's degree in any discipline; education counseling background is preferred.
- Minimum 2 years of experience in counseling, sales, or education industries.
- Prior team leadership experience is highly advantageous.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving abilities to handle complex situations.
- Target-oriented mindset with a student-first approach.
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