Cloud Contact Center Transformation Lead
2 months ago
Job Title: Cloud Contact Center Transformation Lead
About the Role: We are seeking an experienced Cloud Contact Center Transformation Lead to join our team at HR Consulting Firm. As a key member of our consulting team, you will work closely with clients to design, build, and implement cloud contact center initiatives that drive business performance. Your role will involve driving the creation of business cases for cloud contact center vendor assessments, developing cloud transformation approaches, and working with Solution Architects to architect cloud contact center technology using the AWS platform.
Key Responsibilities:
- Developing business cases for cloud contact center vendor assessments and cloud transformation approaches
- Working with Solution Architects to architect cloud contact center technology using the AWS platform
- Enabling cloud contact center technology platforms for global clients on Amazon Connect
- Developing innovative assets, proof of concept, and sales demos for AWS cloud contact center
- Supporting AWS offering leads in responding to RFIs and RFPs
Requirements:
- 7-9 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution
- Hands-on experience working on the design, development, and deployment of contact center solutions at scale
- Hands-on development experience with cognitive services such as Amazon Connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, and Transcribe
- Working knowledge of one of the programming/scripting languages such as Node.js, Python, or Java
- Experience in setting up cloud instances, account/users with security profiles, and designing applications
- Experience in taking a lead role for building contact center applications that have been successfully delivered to customers
What We Offer:
- A collaborative and dynamic work environment
- Opportunities for growth and professional development
- Competitive compensation and benefits package
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