Control Tower Operations Specialist

1 week ago


Mumbai, Maharashtra, India Mahindra Logistics Full time

Key Responsibilities:

1. Focus on Control Tower activities including shipment tracking, on-time deliveries, help desk & exception management, and performance & MIS management.

2. Proactively identify potential delays and delivery challenges to ensure earliest delivery of shipments.

3. Coordinate with multiple stakeholders internally and externally to complete tasks within defined timelines.

4. Provide visibility to stakeholders, capture delays, and exceptions, and share relevant information.

5. Attention to detail and data analysis are essential for this role.

6. Ensure earliest delivery of shipments that have crossed their estimated time of arrival (ETA).

7. Resolve email or on-call queries within stipulated time from receipt of query.

8. Coordinate with multiple stakeholders to complete tasks.

9. Provide visibility to stakeholders, capture delays, and exceptions, and share relevant information.

10. Timely provision of various analytics and performance management.


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