Enterprise IT Infrastructure Specialist

Network Operations Manager

We are seeking an experienced Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. With a strong background in network operations, you will leverage your expertise to manage complex network environments, lead technical teams, and ensure optimal network performance and security.

Key Responsibilities:

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• Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.">
• Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.">
• Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.">

Project Leadership:

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• Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).">
• Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.">
• Own project lifecycle from requirement gathering and solutioning to handover and documentation.">

Vendor Management:

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• Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.">
• Negotiate and monitor SLAs, ensure issue escalation procedures are followed, and drive continuous improvement with vendors.">
• Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.">

Compliance Governance:

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• Establish and enforce network policies, standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).">
• Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.">
• Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.">
• Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.">

Security & Segmentation:

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• Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.">
• Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.">

Team Leadership:

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• Lead and mentor a team of network engineers and analysts (L1-L3).">
• Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.">
• Prepare and manage the network operations budget, ensuring cost-effective utilization of resources.">

Requirements:

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• Bachelor's degree in Computer Science, Information Technology, or related field.">

Certifications:

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• CCNP / CCIE.">
• ITIL v4 Foundation or Intermediate.">
• PMP / PRINCE2 (optional for project oversight).">

Experience:

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• 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role.">

Skills:

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• Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.).">
• Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure).">
• Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration.">
• Proven experience in vendor/SLA governance, audit readiness, and compliance frameworks.">
• Excellent understanding of ITIL, network governance, and enterprise change control processes.">