Quality Assurance Manager

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeQualityManager Full time ₹ 18,00,000 - ₹ 20,00,000
Job Description:

The Assistant Manager - Quality is responsible for overseeing the quality assurance process across the production cycle, from incoming materials to final product inspection.


Key Responsibilities:
  • Quality Planning and Control:
  1. Develop robust quality plans: Covering raw materials, purchased components, and finished products.
  2. Coordinate laboratory tests: Ensuring results meet defined quality benchmarks and regulatory standards.
  3. Issue certificates of quality: Supporting transparency and trust in product quality.
Inspection and Testing:
  1. Oversee material inspection: Ensuring compliance with quality specifications by working with external labs when needed.
  2. Maintain lab equipment: Upgrading capabilities to support in-house testing and ensure accuracy in quality assurance processes.
Standardization and Certification:
  1. Lead standardization initiatives: Related to product standardization under both national and international standards.
  2. Act as ISO 9001 Management Representative: Ensuring compliance, coordinating audits, and implementing required changes to maintain certifications.
Documentation and Compliance:
  1. Establish documentation policies: Ensuring all quality records, standards, and specifications are maintained and secure.
  2. Support external audits: Facilitating internal audits to ensure adherence to QMS standards and promote a culture of compliance.
Customer Satisfaction (CSAT) Monitoring:
  1. Implement CSAT monitoring: Collecting and analyzing customer feedback to identify areas for improvement.
  2. Report CSAT scores: Tracking trends and collaborating with cross-functional teams to address customer concerns effectively.
  3. Lead CSAT improvement initiatives: Refining quality processes and ensuring products meet or exceed customer expectations.
Cross-Functional Collaboration:
  1. Collaborate with Production, Purchase, Sales, and Marketing: Ensuring alignment on quality goals and objectives.
  2. Work with Purchasing: Ensuring suppliers meet quality standards, incorporating CSAT feedback into supplier evaluations.
Performance Monitoring and Continuous Improvement:
  1. Drive quality achievements: Performance improvement initiatives throughout the organization.
  2. Set quality targets: Ensure objectives are met, and implement continuous improvement processes across departments.
  3. Analyze performance data: Facilitating corrective and preventive actions based on data insights.
Training and Development:
  1. Identify training needs: Facilitating training sessions and developing staff competencies in quality assurance.
  2. Supervise technical staff: Conducting tests and inspections, ensuring adherence to procedures and fostering a high standard of quality awareness.
Product and Process Analysis:
  1. Evaluate product specifications: And supplier compliance with quality standards.
  2. Ensure product consistency: Throughout its lifecycle, from design to final inspection, incorporating CSAT insights to enhance product quality.
Data Analysis and Reporting:
  1. Monitor quality performance: Through data collection and statistical analysis, reporting findings to senior management for strategic decision-making.
  2. Utilize CSAT and quality metrics: Identifying improvement areas and driving decisions to maintain high standards.

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