Customer Support Associate

20 hours ago

Aurangabad, Maharashtra, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Title: Customer Support Associate

This is an exciting opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences.

You will play a vital role in ensuring our users receive the best possible support by being the initial point of contact for customer inquiries via chat, calls, and email. You will provide empathetic guidance and support for users seeking help with astrology-related sessions and app features. Additionally, you will troubleshoot and resolve customer issues, escalating complex cases when necessary.

Maintaining records of customer interactions and feedback is essential for process improvement. Collaboration with other departments (Tech, Operations, Product) is also crucial to address recurring issues and improve user satisfaction.

Key Responsibilities:
  • Initial Point of Contact: Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Guidance and Support: Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshooting: Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Record Keeping: Maintain records of customer interactions and feedback for process improvement.
  • Collaboration: Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
Requirements:
  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Ambitious, empathetic, and patient mindset.
  • Familiarity with CRM tools (Salesforce or ZOHO preferred).
  • Flexibility to work in flexible shifts as per business needs.

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