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ERP System Administrator

2 weeks ago

Cochin, Kerala, India beBeeErp Full time ₹ 80,00,000 - ₹ 1,20,00,000

ERP Support Specialist Role

The position of ERP Support Specialist involves providing comprehensive support to users across various departments, resolving issues, offering training and remote assistance. Collaboration with business associates and vendors is required to maintain, enhance and troubleshoot the ERP application.

Main Responsibilities:

  • Application Maintenance and Support: Work with business associates and vendors to ensure seamless operation of the ERP application across all modules.
  • User Support: Provide extensive support to users in Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance and Administration departments.
  • Business Analysis: Gather and analyze business requirements and processes to identify areas for improvement within the ERP system.
  • Reporting and Analytics: Generate periodic reports based on data analysis from various timeframes.
  • Team Management: Supervise and mentor a team, resolving application issues by coordinating with multiple OEM/Vendor teams.
  • Client Onboarding: Register new real estate clients under the ERP system, configuring and migrating client data as needed.