
International Collections Specialist
21 hours ago
Overview
Our organization is seeking experienced professionals to fill collections positions. Ideal candidates will possess strong communication skills and a background in international business process outsourcing (BPO) voice processes, specifically in customer support or collections.
Key Responsibilities:- Manage outbound and inbound calls related to collections, adhering to client and organizational policies.
- Follow up with customers on overdue accounts in a professional and persuasive manner.
- Maintain accurate records of customer interactions and payment commitments.
- Meet productivity and quality benchmarks.
- Provide timely updates and escalate issues when necessary.
- At least 1 year of experience in an international BPO voice process, preferably in collections or customer service.
- Strong command of spoken English with a neutral or US/UK accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexibility to work in rotational shifts, including night shifts.
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