Senior Technology Implementation Specialist

7 days ago

Ahmedabad, Gujarat, India beBeeTransformation Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Digital Transformation Project Manager

We are seeking an experienced and skilled professional to lead our digital transformation initiatives, focusing on end-to-end technology projects. The ideal candidate will have a proven track record of managing complex CRM implementations, driving cross-functional collaboration, and ensuring timely delivery aligned with business objectives.

About the Role:

The successful candidate will be responsible for leading full lifecycle project management, including planning, execution, monitoring, and closure across multiple functional teams. This involves managing CRM product implementations, customizations, upgrades, and integrations with enterprise systems.

Key Responsibilities:

  • Lead full lifecycle project management for CRM initiatives, including planning, execution, monitoring, and closure across multiple functional teams.
  • Manage CRM product implementations, customizations, upgrades, and integrations with enterprise systems (e.g., ERP, marketing automation, support systems).
  • Collaborate with business stakeholders, product owners, and technical teams to define project scope, success criteria, timelines, and budgets.
  • Drive requirements gathering and documentation of business processes, functional/technical specs, and user stories aligned with CRM capabilities.
  • Identify and mitigate risks, manage project dependencies, and proactively resolve project issues.
  • Lead cross-functional teams, including developers, QA, business analysts, and third-party vendors.
  • Ensure adherence to agile or hybrid delivery methodologies, governance standards, and best practices.
  • Monitor key performance indicators (KPIs), project health metrics, and prepare executive-level reports and dashboards.

Requirements:

To be successful in this role, you will need:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 10+ years of total experience in project management, with 5+ years of hands-on CRM product experience (Salesforce, Microsoft Dynamics CRM, etc.).
  • Proven success in leading CRM transformation, migration, or large-scale implementation projects.
  • Strong understanding of CRM functionalities like Sales, Service, Marketing, Customer Data, and Analytics.
  • Experience with integration technologies (APIs, middleware), data governance, and change management practices.
  • Project Management certifications preferred (PMP, PRINCE2, or Agile Certified Practitioner).
  • Proficient in using tools like JIRA, Confluence, or ServiceNow.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual with a passion for digital transformation, we encourage you to apply.

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