Operations Manager

13 hours ago

Kota, Rajasthan, India beBeeBusiness Full time ₹ 10,42,000 - ₹ 1,43,00,000
About Our Company

We help clients around the world turn risk into a path for growth.

Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance.

We offer:

  • Renewals Management
  • Program Development
  • Marketing
  • Documentation
  • Billing Services

Key Responsibilities:

Strategy

  • Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders
  • Develop client service proposition and service delivery strategy

Operational Effectiveness

  • Ensure operational activities are delivered per agreed service level agreement
  • Manage workflow, handle escalations, engage resources to address issues and delegate workload across the leadership team
  • Deliver and contribute assigned operational programs, projects and/or services which are significant to the BU
  • Align with organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity
  • Build high-quality relationships with internal/external stakeholders
  • Proactive approach to identifying stakeholder needs, discussing, developing, and delivering potential solutions
  • Ensure team adheres to compliance/statutory requirements and operates within guidelines of internal & external regulators
  • Collaborate with other teams to improve client satisfaction
  • Review process risks and ensure adequate controls are in place

Talent Management

  • Develop effective succession planning for oneself and all critical roles within the team
  • Develop line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
  • Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit
  • Conduct periodic and annual performance reviews for all direct reports
  • Build and develop inclusive & diverse teams

Key Competencies:

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

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