Business Process Analyst
1 month ago
We are seeking a highly skilled Business Process Analyst to lead and facilitate process improvement activities in our IT Operations organization. The ideal candidate will have a strong background in ITIL and asset management, with a proven track record of driving operational excellence and customer satisfaction.
Key Responsibilities- Develop and improve ITIL processes to drive operational excellence and efficiency.
- Manage the development and delivery of ITIL processes, including asset management.
- Oversee the inventory of assets and CIs, ensuring compliance with vendor contracts.
- Design and implement processes related to software and hardware asset management.
- Verify and audit CMDB and DML content to ensure accuracy and compliance.
- Manage activities related to license compliance audits and produce reports on existing assets and CIs.
- Enable and champion an IT service culture, promoting quality and customer satisfaction.
- Oversee the development of ITSM-based management processes and controls to ensure quality and meet business objectives.
- Bachelor's degree in computer science, information technology, or business administration.
- Minimum 5 years of experience in asset management.
At CommScope, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences.
If you are a motivated and experienced Business Process Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity.
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