Current jobs related to Customer Retention Manager - Shimoga, Karnataka - beBeeRetention

  • Music Industry Retention Specialist

    2 weeks ago

    Shimoga, Karnataka, India beBeeRetention Full time ₹ 8,00,000 - ₹ 15,00,000

    Retention Specialist - Music IndustryWe are seeking a highly skilled and analytical Retention Specialist to join our team. In this role, you will be responsible for developing and executing strategies to prevent user churn and reactivate lapsed listeners.The ideal candidate will have 4-7 years of experience in churn management, user reactivation, or save...

  • Customer Relationship Strategist

    2 weeks ago

    Shimoga, Karnataka, India beBeeStrategy Full time ₹ 9,00,000 - ₹ 15,00,000

    We are committed to redefining trading opportunities for serious traders.About the RoleThis is a full-time remote position for a CRM Manager responsible for managing customer relationships, analyzing customer data, and segmenting markets.Main Responsibilities:Develop strategies that improve customer loyalty by analyzing customer dataOversee project...

  • Building Customer Relationships

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Position: CRM ExecutiveExperience: 1-3 yearsLocation: Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant, and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fits for Indian women.Over...

  • Chief Customer Advocate

    2 weeks ago

    Shimoga, Karnataka, India beBeeSuccess Full time ₹ 17,50,000 - ₹ 26,50,000

    Customer Success Lead Job OpportunityThis is an exciting role where you will lead a team of customer success managers to drive growth and retention for international enterprise brands.Your Key Responsibilities:Develop a deep understanding of your customers' businesses, educating them on marketing strategies and helping launch engagement campaigns.Lead a team...

  • Career Opportunities: CRM Manager

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomerRelationshipManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Overview:The primary objective of this role is to develop and execute Customer Relationship Management (CRM) strategies that align with business objectives. This includes focusing on customer engagement, retention, and growth.Strategic CRM Implementation: Develop and execute CRM strategies aligned with business objectives, focusing on customer...

  • Business Operations Expert

    2 weeks ago

    Shimoga, Karnataka, India beBeeGainsight Full time US$ 90,000 - US$ 1,20,000

    Gainsight Consultant RoleThis role is pivotal in supporting Zywave's Customer Success strategy, requiring a technical and functional expert in Gainsight.Key responsibilities include:Acting as a subject matter expert on Gainsight for the India team.Owning configuration, customization, and administration of Gainsight across multiple business units.Designing...

  • Dedicated Customer Experience Specialist

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomerService Full time ₹ 18,000 - ₹ 25,000

    Job Title: Customer Service Representative">We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and ensuring customer satisfaction through proactive communication.As a key member of our team, you will work closely with the sales...

  • Senior Customer Engagement Specialist

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomerExperience Full time ₹ 60,00,000 - ₹ 85,00,000

    Customer Service RoleWe are seeking a skilled professional with 1-4 years of experience to manage customer relationships and ensure customer satisfaction.Main Responsibilities:Manage customer relationships, resolve issues efficiently, and maintain a calm demeanorHandle inbound and outbound communications from customers regarding products, services, and...

  • Strategic Business Development Manager

    2 weeks ago

    Shimoga, Karnataka, India beBeeRelationship Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Business Banking Role OverviewThe role requires providing financial solutions that meet the working requirements of business banking customers and delivering exceptional relationship management and customer experience.Key ResponsibilitiesAcquiring new customers for business banking involves a detailed understanding of credit assessment, portfolio management,...

  • Successful Client Relationship Manager

    2 weeks ago

    Shimoga, Karnataka, India beBeeCustomerSuccessAssociate Full time ₹ 60,00,000 - ₹ 1,50,00,000

    About Zarthi:We aim to provide tailored solutions that address real business challenges and accelerate growth.We operate on two core solutions:Zarthi for Services: This solution integrates expert personnel, streamlined processes, and cutting-edge technology across 25 Practices.Zarthi for Payments: A unified payment solution designed for global tools and...

Customer Retention Manager

2 weeks ago

Shimoga, Karnataka, India beBeeRetention Full time ₹ 18,00,000 - ₹ 25,00,000

We are seeking an experienced Customer Retention Manager to strengthen our relationship with our loyal customer base.

About the Role

This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels. You will use data-driven insights, creative campaigns, and automation to turn customers into brand advocates.

Key Responsibilities:
  1. Customer Lifecycle Management
  • Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Increase Repeat Purchase Rate, Average Order Value (AOV), and Customer Lifetime Value (CLV) through targeted CRM strategies.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
Campaign & Channel Management
  • Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
  • Ensure consistent brand voice, empathy, and care in all CRM communications.
Loyalty & Retention Programs
  • Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs to improve LTV.
  • Partner with CX teams to ensure issue resolution translates into retention opportunities.
Data, Analytics & Reporting
  • Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
  • Run A/B tests to optimize messaging, cadence, and offers.
  • Build weekly dashboards and insights for leadership.
Tools & Technology
  • Manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
  • Drive data hygiene, personalization logic, and automation workflows.
  • Explore AI-driven segmentation and predictive churn tools.
Desired Skills & Qualifications:
  1. 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  2. Strong knowledge of CRM tools, automation, and analytics platforms.
  3. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  4. Creative thinker with ability to personalize content and storytelling.
  5. Strong understanding of customer empathy and solution-driven communication.
  6. Exposure to eCommerce/beauty/wellness industry preferred.