Senior IT Endpoint Specialist

4 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
ROLE SUMMARY

We are seeking a Senior IT Endpoint Specialist to join our team in the Personal Productivity tribe. As a key member of an Agile team, you will be responsible for identifying and implementing standard laptop peripherals to improve the user experience, efficiency, and effectiveness for BCGers worldwide.

KEY RESPONSIBILITIES
  • Define and continuously refine a set of standard laptop peripherals based on user requirements, testing, and feedback.
  • Ensure that the firmware and software used to control standard peripherals meet security requirements, are compatible with existing hardware and software standards, and can be configured to optimize user experience.
  • Help write knowledge base articles and user guides to facilitate hardware selection, setup, use, and troubleshooting for BCGers.
REQUIRED SKILLS AND EXPERIENCE
  • Solid understanding of computer hardware, specifically peripherals such as monitors, webcams, speakerphones, and headsets.
  • Ability to rationalize user requirements, identify suitable products, and articulate trade-offs between options.
  • Strong analytical thinking and problem-solving abilities, with a focus on high-quality results.
  • Ability to articulate technical information to non-technical stakeholders.
  • Stakeholder management experience, including interfacing with internal staff and vendors.
WHAT WE OFFER

You will work with a global team, supporting a diverse user community. Flexible work hours will be required.



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