
Cycle Management Specialist
2 days ago
Job Opportunity
We are seeking a seasoned professional to take on the role of Cycle Management Specialist, focusing on delivering seamless renewal cycles and facilitating customer migration to a new ordering platform.
Key Responsibilities:
- Manage subscription renewal lifecycles, ensuring timely notifications and successful closure of renewal opportunities.
- Provide support to customers during the transition to the new ordering platform at the time of renewal.
- Identify and capitalize on upsell opportunities within the existing customer base.
- Ensure accurate invoicing and collaborate with the finance department for prompt payment collection.
- Analyze data trends to identify growth prospects and explore automation opportunities through self-initiated projects.
Requirements:
- Exceptional verbal and written communication skills.
- High attention to detail with ability to handle large volumes of accounts and tasks efficiently.
- Strong customer service, listening, and presentation skills.
- Bachelor's Degree or equivalent experience.
- Proficiency in SaaS-based applications.
- Preferred: Experience with Salesforce.com and robotic automation/AI tools.
Preferred Skills:
- Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook).
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