Data Management Specialist

1 week ago

Vizag, Andhra Pradesh, India beBeeDataManagement Full time ₹ 10,00,000 - ₹ 15,00,000

Professional Services Engineer Job Description:

  • Are you a highly skilled and experienced professional looking for a challenging role in enterprise data management? We are seeking a talented Professional Services Engineer to join our team and help drive our mission of creating a transparent and unified data ecosystem.
  • As a Professional Services Engineer, you will be responsible for managing customer relationships, providing technical support and training, and working closely with our development and support teams to ensure seamless execution of our software products.
  • You will have the opportunity to work with a wide range of customers, from small businesses to large enterprises, and develop deep knowledge of their environments and use cases.
  • Our ideal candidate is a motivated and organized individual with excellent communication and problem-solving skills, and experience in client/server software environments.
  • Responsibilities will include managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of our software.
  • You will also be responsible for diagnosing problems, investigating causes and recommending solutions to correct issues.
  • Our team prides itself on creating an exceptional experience for our customers, and we strive for and encourage a collaborative, challenging, fun and innovative work experience.
  • As a key member of our Customer Success organization, you will work closely with Sales, Support, Training & Documentation teams to ensure a seamless customer experience throughout the customer lifecycle.

Required Skills and Qualifications:

  • Batchelor's degree in Computer Science or related field.
  • 2+ years of recent experience in a professional services position in an organisation that supports a client/server software environment.
  • Thorough understanding and project management skills for a professional services position.
  • Storage hardware and software knowledge of NAS and Object systems (NetApp, Dell EMC, Azure, AWS etc).
  • Proficiency with Windows, Linux, Docker and Kubernetes.
  • Experience creating complex Kibana and/or Tableau and/or PowerBI reports and dashboards.
  • Network setup/routing with mixed LAN/WAN operating system environments and knowledge of DNS/WINS/DHCP/DFS.
  • Strong organisational and time-management skills, with the ability to handle multiple issues simultaneously.
  • Excellent problem-solving, presentation and communication skills.
  • Ability to remain calm, courteous and professional under pressure.
  • Ability to influence and drive change across the organisation.
  • Ability to work collaboratively in a team environment.
  • Extremely strong written and verbal communication skills are required. Minimum CEFR (or equivalent) Level B1 English.

Benefits:

  • Opportunity to work with a global leader in enterprise data management.
  • Chance to develop deep knowledge of customer environments and use cases.
  • Collaborative, challenging, fun and innovative work experience.
  • Work-life balance with flexible working hours.

Others:

  • Script writing where needed, bug reporting, testing software where needed, personal activity tracking, CRM updates, and communication updates to management.

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