Team Lead

4 days ago

Ludhiana Kolkata Hyderabad Uttar Pradesh, India beBeeLeader Full time ₹ 1,04,000 - ₹ 1,30,878

The role of Shift Supervisor is a key position in our organization, requiring strong leadership skills and a customer-centric approach.

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  • Responsibilities include:
  1. Main Responsibilities

• Acts with integrity, honesty, and knowledge that promote the company culture and values.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the team.

  1. Key Performance Indicators (KPIs)

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Provides feedback to management on partner performance during shift.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to management.

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

  1. Customer Service

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

• Discovers and responds to customer needs.

• Develops positive relationships with team members by understanding and addressing individual motivation, needs and concerns.

  1. Operational Excellence

• Executes store operations during scheduled shifts.

• Organizes opening and closing duties as assigned.

• Follows company operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

  1. Quality and Safety

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with management to find new, creative, and effective methods of recognition.

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