
Lead Floor Experience Ambassador
2 days ago
Lead Floor Experience Ambassador
Coccolo, a premium casual dining experience in the heart of Mohali, seeks an exceptional individual to join our team as a Lead Floor Experience Ambassador. This pivotal role is at the forefront of ensuring every guest's visit is nothing short of unforgettable.
About the RoleThis challenging yet rewarding position involves being the face of Coccolo, embodying warmth, and providing seamless service to our discerning guests. As a seasoned hospitality professional, you will lead by example, fostering a culture of excellence and encouraging your team to do the same.
Your Mission- Be the Face of Excellence: Create lasting impressions with every interaction, ensuring our guests feel valued and cared for.
- Lead from the Front: Coordinate table assignments, maintain smooth service flow, and address any concerns promptly, all while maintaining a warm and welcoming demeanor.
- Champion Guest Delight: Empower our guests to have an extraordinary experience, going above and beyond to meet their needs and exceed their expectations.
- Coach and Mentor: Develop and support the skills of your team members, promoting a culture of growth, learning, and continuous improvement.
- Upsell with Charm: Identify opportunities to enhance our guests' experiences through personalized recommendations and expertly presented offerings.
- Experience: 2-4 years in restaurants, premium casual dining, or hospitality, with a proven track record of success.
- Natural Charisma: A warm, confident, and solution-oriented individual who can effortlessly connect with people from diverse backgrounds.
- Sharp under Pressure: Thrive in fast-paced environments with high volumes of customers, handling multiple tasks simultaneously.
- Linguistic Abilities: Fluency in English and Hindi/Punjabi, enabling effective communication with guests and colleagues alike.
- Hungry for Growth: Eager to develop new skills, take on challenges, and contribute to the ongoing success of Coccolo.
- Award-Winning Culture: Be part of a dynamic team that embodies the spirit of bold plates, big feels, and big dreams.
- Competitive Compensation: Receive a competitive salary plus performance-based incentives, reflecting your value to the organization.
- Real Opportunities for Advancement: Progress from Lead Floor Experience Ambassador to restaurant management roles, leveraging your skills and experience to drive success.
- Delicious Staff Meals: Enjoy complimentary meals, including our signature dishes, like tiramisu.
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