Expert System Support Professional

3 days ago

Ajmer, Rajasthan, India beBeeAutomation Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description:">

As a Senior Hosting Product Specialist, you will play a key role in ensuring the stability and performance of our hosting products.

You will be responsible for monitoring the stability of our products using various internal tools, participating in 24x7 shifts, and handling incident response, troubleshooting, and fixes for various products/services.

Additionally, you will handle escalations as per policies/procedures, communicate clearly on tickets and phone calls made to the team about various issues, and exhibit a sense of urgency to resolve issues.

Furthermore, you will build advanced automation workflows for automating repeated issues, work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook, and ensure SLA's and Operational standards are met.

Responsibilities include raising tickets to different internal groups to resolve recurrent problems, alerts, and follow up on escalated issues, liaising with engineering teams for RCA's, permanent resolutions on issues affecting production sites, contributing to Operations handbook, and ensuring smooth hand-offs between shifts.

">Required Skills and Qualifications:">

• Educational Qualifications: Graduate, preferably in Information Technology or Computer Science

Consistently strong academic performance.

• Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.

• Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals

• Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.

• Application Protocols: SMTP,HTTP,FTP,IMAP,POP.

• Shifts: Must be willing to work in shifts (including at night and on holidays).

">Benefits:">

We offer a range of benefits to support your well-being and career growth. These include excellent Health Insurance options, Education/Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off, and much more.

">Others:">

We're committed to fostering a culture of belonging and diversity. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. You'll also have access to 20+ affinity groups where you can network and connect with colleagues globally.

">

With us, you'll find a community that values collaboration, innovation, and growth. If you're passionate about technology and customer success, we'd love to hear from you

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