P2P Associate

2 weeks ago

Pune, Maharashtra, India NielsenIQ Full time
Job Description

An P2P Vendor Query & Recon Associate at NielsenIQ is a crucial role within the Finance Operations team, focusing on the Accounts Payable Service Delivery. As a member of the team, you are responsible for leading and executing the day-to-day operations of the accounts payable payment processing functions which includes handling L2 queries & AP reconciliations.

Key Responsibilities:
  • Inquiry Resolution: Efficiently resolve AP inquiries and issues, providing expert support and troubleshooting to ensure quick resolution. Utilize knowledge base resources and problem-solving techniques to resolve common problems swiftly.
  • Service Management: Monitor and manage the flow of tickets within the Service Management ecosystem, prioritizing and escalating issues as necessary. Record detailed information of user inquiries, troubleshooting steps taken, and resolutions achieved in the ticketing system for continuous improvement.
  • Customer Service: Deliver exceptional customer service to internal and external stakeholders, maintaining professionalism, empathy, and effective communication throughout the resolution process. Strive to exceed users' expectations and provide proactive updates.
  • Process Improvement: Identify opportunities for process improvement within the AP inquiry support function, contributing to initiatives that enhance service delivery and operational efficiency. Share knowledge and best practices with team members to enhance overall support capabilities.
  • Compliance and Documentation: Ensure all inquiries and resolutions comply with company policies and procedures, maintaining accurate documentation for audit and training purposes. Ensure adherence to KPIs and SLAs related to the timeliness of responses and follow-up on case management requests.
  • Collaboration: Work closely with other finance and operation teams, including the AP team to address complex inquiries, fostering a collaborative approach to problem-solving. Assist with the follow-up of invoices, including data entry, coding, and invoice verification.
  • KPI Reporting: Help track and publish metrics and KPIs around SLAs related to the timeliness of responses to tickets and follow-up on case management requests, providing insights into the quality of our service management processes.
  • Financial Operations: Perform GRIR reconciliation and follow business contacts for resolving open items. Operate all controls in relation to general ledger, including balance sheet reconciliations related to AP area. Manage supplier queries to ensure that they are resolved timely & efficiently.
Qualifications and Skills
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 2-5 years of experience in Finance Shared Services, or a similar support role within a global organization.
  • Willing and able to identify and support change and continuous improvement in own and wider business environment.
  • Technical Proficiency: Advanced proficiency in SAP, ERP systems, and Microsoft Office Suite, particularly Excel.
  • Analytical Skills: Strong analytical abilities to interpret financial data and manage financial records.
  • Customer Service Skills: Exceptional customer service skills, with the ability to effectively resolve user and customer inquiries and complaints.
  • Communication Skills: Excellent communication and interpersonal skills, capable of managing relationships with internal and external stakeholders.
  • Problem-Solving Abilities: Strong problem-solving skills, with the ability to handle complex issues related to payment processing.
  • Organizational Skills: High level of organizational skills, with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail.
Our Benefits

At NielsenIQ, we're dedicated to providing more than just a job—we offer you the opportunity to own your story. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement, we're committed to helping you thrive. Join us and experience Life at NielsenIQ

  • Comprehensive Health Care and Life Insurance
  • Free Employee Assistance Programs (EAP) - NielsenIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.
  • Best-in class Diversity & Inclusion program with opportunity to join one of our Employee Resource Groups
  • Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages
  • Access to formal mentoring program
  • Pension plan
  • Parental Leave
  • Vacation and Volunteer time off
  • Flexible working environment hybrid policy

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