P2P Associate

1 month ago

Pune, Maharashtra, India NielsenIQ Full time

Job Summary

An P2P Associate at NielsenIQ is a crucial role within the Finance Operations team, focusing on the Accounts Payable Service Delivery. As a member of the team, you are responsible for leading and executing the day-to-day operations of the accounts payable payment processing functions which includes handling L2 queries & AP reconciliations.

Key Responsibilities:

  • Inquiry Resolution: Efficiently resolve AP inquiries and issues, providing expert support and troubleshooting to ensure quick resolution. Utilize knowledge base resources and problem-solving techniques to resolve common problems swiftly.
  • Service Management: Monitor and manage the flow of tickets within the Service Management ecosystem, prioritizing and escalating issues as necessary. Record detailed information of user inquiries, troubleshooting steps taken, and resolutions achieved in the ticketing system for continuous improvement.
  • Customer Service: Deliver exceptional customer service to internal and external stakeholders, maintaining professionalism, empathy, and effective communication throughout the resolution process. Strive to exceed users' expectations and provide proactive updates.
  • Process Improvement: Identify opportunities for process improvement within the AP inquiry support function, contributing to initiatives that enhance service delivery and operational efficiency. Share knowledge and best practices with team members to enhance overall support capabilities.
  • Compliance and Documentation: Ensure all inquiries and resolutions comply with company policies and procedures, maintaining accurate documentation for audit and training purposes. Ensure adherence to KPIs and SLAs related to the timeliness of responses and follow-up on case management requests.
  • Collaboration: Work closely with other finance and operation teams, including the AP team to address complex inquiries, fostering a collaborative approach to problem-solving. Assist with the follow-up of invoices, including data entry, coding, and invoice verification.
  • KPI Reporting: Help track and publish metrics and KPIs around SLAs related to the timeliness of responses to tickets and follow-up on case management requests, providing insights into the quality of our service management processes.
  • Review accruals to ensure accurate recording of expenses and revenues, maintaining compliance with accounting standards.
  • Performing GRIR reconciliation and following business contacts for resolving open items.
  • Operation of all controls in relation to general ledger, including balance sheet reconciliations related to AP area.
  • Managing supplier queries to ensure that they are resolved timely & efficiently.

Qualifications and Skills

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 2-5 years of experience in Finance Shared Services, or a similar support role within a global organization.
  • Willing and able to identify and support change and continuous improvement in own and wider business environment.
  • Technical Proficiency: Advanced proficiency in SAP, ERP systems, and Microsoft Office Suite, particularly Excel.
  • Analytical Skills: Strong analytical abilities to interpret financial data and manage financial records.
  • Customer Service Skills: Exceptional customer service skills, with the ability to effectively resolve user and customer inquiries and complaints.
  • Communication Skills: Excellent communication and interpersonal skills, capable of managing relationships with internal and external stakeholders.
  • Problem-Solving Abilities: Strong problem-solving skills, with the ability to handle complex issues related to payment processing.
  • Organizational Skills: High level of organizational skills, with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail.

Our Benefits

At NielsenIQ, we're dedicated to providing more than just a job—we offer you the opportunity to own your story. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement, we're committed to helping you thrive. Join us and experience Life at NielsenIQ

  • Comprehensive Health Care and Life Insurance
  • Free Employee Assistance Programs (EAP) - NielsenIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.
  • Best-in class Diversity & Inclusion program with opportunity to join one of our Employee Resource Groups
  • Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages
  • Access to formal mentoring program
  • Pension plan
  • Parental Leave
  • Vacation and Volunteer time off
  • Flexible working environment hybrid policy

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit https://www.nielseniq.com/

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

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