Cloud Expert

5 days ago

Palakkad, Kerala, India beBeeCloudExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Role:

  We are seeking a highly skilled technical expert to work with our talented team of engineers and architects to deliver innovative product offerings using cutting-edge technologies.

Key Responsibilities:
  • Provide technical leadership and expertise when needed to ensure the smooth operation of SaaS products.
  • Help implement goals and deliverables as determined by leadership.
  • Ensure the successful operation of SaaS products.
  • Take ownership of customer implementations, including service level agreements and service level objectives.
  • Automate, enhance and maintain critical processes in cloud operations.
  • Drive key processes in SaaS operations such as change control, problem and incident management, and reporting.
  • Drive disaster recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS operations by developing platform services and tooling for modern cloud operations.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations.
  • Carry out ongoing production activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS platform.
  • Represent cloud operations in InfoSec meetings and develop secure procedures.
  • Help obtain and maintain certifications.
  • Be a good team player and leader when needed for a high-performance delivery team.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement procedures and policies to ensure high-quality SaaS operations.
  • Act as an internal contact for platform services issues.
  • Work with cross-functional departments: sales, professional services, customer support, engineering, and QA.
Requirements:
  • Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components securely.
  • Must be experienced in coordinating cross-functional teams to address product issues successfully.
  • Strong understanding of building, scaling, and managing complex multi-product/service environments.
  • Building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent communication skills, and experience communicating project/program mission and objectives.
  • Exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

  Essential skills include strong Linux knowledge and troubleshooting skills, scripting using Bash, Python, PowerShell, Kubernetes, helm Charts, Terraform, Ansible, Windows Terminal Services, AD, LDAP, change, problem, and incident management. Desired skills include hands-on experience in cloud technology – AWS, Azure – AWS preferred, and strong networking skills.

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