Customer Support Specialist

4 days ago


Navi Mumbai, Maharashtra, India Minnat Hashmi ( Proprietor of I Tech Solutions) Full time

We are seeking a skilled Customer Support Specialist to join our team at Minnat Hashmi (Proprietor of I Tech Solutions). As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities
  1. Customer Interaction: Respond to customer inquiries via phone, email, or chat, resolving their issues in a timely and professional manner.
  2. Issue Resolution: Investigate and resolve customer complaints, escalating complex issues to senior staff as needed.
  3. Product Knowledge: Stay up-to-date on company products and services to provide accurate information and recommendations to customers.
  4. Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  5. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, driving continuous improvement in customer satisfaction and service quality.


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