International Customer Support Professional

17 hours ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Customer Service Specialist

Location: International

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are seeking a highly skilled and customer-focused professional to join our international customer service team. As a Customer Service Specialist, you will be responsible for providing exceptional support to global clients via phone, email, or chat.

Key Responsibilities:

  • Handle inbound/outbound calls, emails, or chats from international customers.
  • Address customer queries, complaints, and provide timely solutions.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Meet performance metrics (AHT, CSAT, FCR, etc.).
  • Escalate unresolved issues when required.
  • Stay updated with product knowledge and system updates.

Requirements:

  • Education: Minimum HSC / Graduate in any discipline.
  • Experience: 0-3 years in an international voice or non-voice process.
  • Excellent verbal and written English communication skills.
  • Ability to work in night shifts and rotational shifts.
  • Good computer skills (MS Office, email, CRM tools).

Why This Role Matters:

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and thrive in fast-paced environments.

What We Offer:

Opportunity to grow and develop your career in a dynamic organization.

Competitive compensation package.

Collaborative and supportive team environment.



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