Strategic Customer Success Manager

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview

We are seeking a highly skilled Strategic Customer Success Manager to join our team. In this role, you will be responsible for managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits.

You will serve as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.) for all post-sales activities. This includes ensuring timely and efficient onboarding of new customers, coordinating all internal and external stakeholders, and tracking and monitoring day-to-day service delivery to ensure SLAs are being met across uptime, availability, and response time metrics.

Key Responsibilities

  • Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.) for all post-sales activities.
  • Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
  • Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics.
  • Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.

Requirements

  • Bachelor's degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical).
  • 6–10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups.
  • Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices.
  • Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues.
  • Excellent communication, stakeholder management, and documentation skills.
  • Detail-oriented with strong follow-up discipline and ability to multitask.
  • Proficiency in MS Excel, PowerPoint, and service management tools (e.g., ServiceNow, Jira, or internal ticketing platforms).

Benefits

This role offers a unique opportunity to work with enterprise customers, leveraging your expertise in customer success and service delivery to drive business growth and customer satisfaction. As a Strategic Customer Success Manager, you will have the chance to develop and execute customer-centric strategies, build strong relationships with key stakeholders, and contribute to the company's mission to deliver exceptional service experiences.

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