Operations Director

7 hours ago

Gurgaon, Haryana, India beBeeOperationsDirector Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary:

This is a leadership position that oversees the operations of a hospital. The Operations Director will be responsible for managing and implementing strategic plans to achieve financial, clinical, and patient care outcomes.

  • Set and implement goals and targets for the operations department.
  • Create consistent and compliant patient services by developing robust SOPs in Front Office, Housekeeping, F&B, Security, and Administration departments.
  • Ensure strong execution of initiatives to meet Profit/Loss (P/L) and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) outcomes.
  • Establish and adhere to a comprehensive framework of checklists and audits to track compliance levels to defined processes.
  • Plan, organize, and strategize to ensure a robust plan that taps the business potential of the unit.
  • Provide a well-staffed and skilled team by appointing and managing quality outsourced vendors, tracking and supporting the recruitment of qualified personnel in all key positions.
  • Implement training programs for staff across defined functional and behavioral areas, track and follow up with department heads to ensure successful completion of training within their teams.
  • Track and respond to patient feedback, work with patient-facing functions to improve the overall patient experience.
  • Ensure statutory compliance across departments.
  • Complete all managerial responsibilities towards staff, delegate responsibilities to department heads, empower them with authority and resources, help department heads manage their work challenges, mentor them to be successful and stay motivated, set staff goals, complete appraisals, support their development, and maintain their overall engagement with the organization.
  • Work in close collaboration with clinical/paramedical/nursing/operations teams to ensure implementation of patient/service excellence initiatives.
  • Lead the unit, spearhead the business operations of the hospital to achieve financial, clinical, and patient care outcomes.
  • Maintain staff discipline and professionalism, approve policies and practices for nursing staff, including attendance and leave systems, work procedures, employee policies, grooming and etiquette standards, and codes of conduct.
  • Be the point of resolution for all issues escalated by employees or supervisors around staff conduct and discipline.
  • Implement a comprehensive patient delivery program and achieve desired sales function results.
  • Responsible for preparing operational policies for smooth running of operations across all departments.
  • Oversee team adherence to standard policies, systems, and procedures.
  • Responsible for auditing medical records data on a regular basis.
  • To recruit/train/retain a strong management team.
  • Liaise with legal, political, social, IR environments to ensure successful operations within the Hospital.
  • Act as an escalation point for all operational issues, take suitable action by interfacing with concerned stakeholders to obtain timely resolutions.
  • Spearhead an organization-wide process re-engineering initiative to enhance operational efficiency and work on patient delight through operational excellence.
  • Take up operations audit as an initiative across all units, restructure the operations team structure.
  • Responsible for conducting meetings of HODs at regular intervals.

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