Leadership Opportunities

4 days ago


Nellore, Andhra Pradesh, India beBeeOperations Full time ₹ 75,00,000
Job Description:

We are seeking a seasoned Operations Manager to lead our team and drive business growth.

As an Operations Manager, you will oversee daily operations, ensuring compliance with industry standards, and make strategic decisions to propel our company forward.

Key Responsibilities:
  • Manage a team of professionals with minimum of 5 years experience in contact centre inbound / outbound (Banking/NBFC process)
  • Indepth knowledge of functioning of inbound and outbound contact centre
  • Vendor Management, billing
  • Cross selling, sales target management, service levels, escalation handling, complaint management
  • Good knowledge of training and quality, NPS required
  • Handling inbound emails and chat teams preferred
Requirements:
  • Minimum of 5 to 10 Years of Experience
  • Graduate (Any Specialisation) or Post Graduate (Any Specialisation)


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