Automotive E Commerce Customer Service Professional

1 week ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Automotive Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused individual to provide outstanding customer service in our remote team.

Key Responsibilities:

  • Manage daily customer inquiries and resolve issues across multiple channels.
  • Ensure customer satisfaction by addressing complaints and responding promptly.
  • Process product sales, returns, and related requests efficiently.
  • Identify and assess customers' needs to deliver exceptional service.

Requirements:

  • Proven experience in customer-facing roles.
  • Demonstrated knowledge of automotive repair, parts, and components.
  • Technical or engineering background is an asset.
  • Excellent communication skills in English.

What We Offer:

As a Customer Service Representative in Automotive E Commerce, you will have the opportunity to work with innovative products and technologies, providing a unique customer experience. You will be part of a dynamic team that values customer satisfaction and delivers results-driven solutions.

Responsibilities Include:

  • Providing timely and effective support to customers via phone, email, and chat.
  • Resolving complex customer complaints and escalating issues as necessary.
  • Processing product returns and exchanges while maintaining a high level of customer satisfaction.
  • Identifying opportunities to improve customer experience and implementing changes.

Skills and Qualifications:

  • Exceptional customer service skills with a focus on delivering positive experiences.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Technical skills including proficiency in Microsoft Office and customer relationship management software.

Benefits:

This role offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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