System Reliability Engineer

4 weeks ago

Pune, Maharashtra, India Fulcrum Digital Full time

About the Role

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role

As a System Reliability Engineer - Application Support and Automation, you will be responsible for overseeing production environments, optimizing application performance, and managing incidents. You will support code deployment, automate processes, design monitoring/alerting mechanisms, and lead CI/CD pipeline operations.

Key Responsibilities

  • Plan, manage, and oversee all aspects of a Production Environment
  • Define strategies for Application Performance Monitoring Optimization in Prodenvironment
  • Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents overtime
  • Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible
  • Design, develop, and standardize Monitoring and Alerting mechanism for the supported applications
  • Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover
  • Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Support services before they go live through activities such as system design consulting capacity planning and launch reviews
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices
  • Maintain services once they are live by measuring and monitoring availability latency and overall system health
  • Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity
  • Work with a global team spread across tech hubs in multiple geographies and timezones
  • Ability to share knowledge and explain processes and procedures to others
  • Share knowledge and mentor junior resources
  • Able to perform oncall duties on a rotational basis
  • Occasional off hours work required

Requirements

Mandatory Skillset: Linux, shell scripting, ITIL/ITSM, basic SQL, Jenkins (CI/CD), Groovy scripting/YAML, Git/Bitbucket, monitoring tools (Splunk/Dynatrace preferred), basic Ansible/Chef knowledge

Education

Graduate

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