Career Opportunity: Staff Scheduler

3 days ago


Gulbarga, Karnataka, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Job Overview

Schedule optimization is a critical aspect of our operations, and as a Scheduling Analyst, you will play a vital role in ensuring seamless day-to-day activities. Your work will focus on creating, maintaining, and optimizing staff schedules to align with forecasted workloads.

Responsibilities:

  • Create and optimize staff schedules that accurately reflect business demand.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while maintaining optimal service coverage.
  • Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
  • Evaluate and improve scheduling processes continuously to enhance efficiency and accuracy.
  • Coordinate with Operations Managers to ensure alignment between planned schedules and live operations.

Requirements:

  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center environment.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.

Benefits:

  • Opportunity to work with a cutting-edge workforce management system.
  • Chance to develop analytical and problem-solving skills.
  • Professional growth opportunities in a dynamic environment.

Additional Information:

  • The ideal candidate will have a solid foundation in analytical thinking and exceptional organizational skills.
  • They must be able to manage multiple priorities, communicate effectively, and maintain a positive attitude in a fast-paced environment.


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