Senior Business Operations Specialist

2 weeks ago

Bharatpur, Rajasthan, India beBeeExpert Full time ₹ 8,00,000 - ₹ 15,00,000
Expert Support Specialist

We are seeking a highly skilled and experienced support specialist to provide expert-level assistance in managing our recruitment, learning management system (LMS), performance management lifecycle, and succession planning processes.

Key Responsibilities:
  • Provide day-to-day support for all recruitment functionalities including job requisitions, candidate tracking, interview scheduling, offer approvals, and hiring workflows.
  • Troubleshoot and resolve user issues related to recruitment processes and access permissions.
  • Support configuration changes such as recruiting templates, interview guides, candidate statuses, and workflow approvals.
  • Maintain integrations with external job boards and other SuccessFactors modules to ensure data consistency.
  • Generate and analyze recruitment reports to assist HR and management in talent acquisition strategies.
Additional Responsibilities:
  • Manage LMS user issues including course enrollments, assignment completions, content delivery, and certification tracking.
  • Troubleshoot LMS content errors, enrollment failures, and learner access problems.
  • Configure learning paths, catalogs, compliance courses, and user roles to optimize training delivery.
  • Specialized Plateau Reporting:
  • Generate, customize, and distribute Plateau reports detailing learner progress, course completion, certification status, compliance metrics, and training ROI.
Performance & Goals Management (PMGM) Support:
  • Support the entire performance management lifecycle including goal setting, mid-year and year-end reviews, calibrations, and appraisal workflows.
  • Troubleshoot performance form access, submission issues, and workflow bottlenecks.
  • Assist in configuring review templates, goal categories, rating scales, and approval matrices in coordination with HR.
Succession Planning Support:
  • Support talent review and succession planning processes by maintaining talent pools, readiness ratings, and development plans.
  • Troubleshoot succession planning workflows and access rights, ensuring data confidentiality and role-appropriate visibility.
  • Collaborate with Performance and Career Development modules to align talent data for holistic workforce planning.
Career Development Support:
  • Assist in managing career development plans, competency frameworks, mentoring programs, and career path simulations.
  • Troubleshoot issues related to development goal setting, progression tracking, and employee self-service tools.
  • Support competency library updates and alignment with organizational development goals.
General Support and Collaboration:
  • Handle and prioritize support tickets via ITSM or helpdesk tools, ensuring timely resolution within agreed SLAs.
  • Liaise with HR, IT, and SAP support teams for issue escalation and coordination.
  • Participate in system testing for patches, upgrades, and new module rollouts.

Requirements:

  • 6-12 years of experience in a related field.
  • Proficiency in SAP SuccessFactors and/or similar systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a team environment.

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