Cash Collector for Order-to-Cash Collections

3 weeks ago

Bengaluru, Karnataka, India HCLTech Full time

HCLTech is Hiring

Job Summary:

We are seeking an experienced Cash Collector to join our Order-to-Cash (OTC) collections team. As a key member of our team, you will be responsible for collecting cash from customers, managing accounts, and building strong relationships with internal teams.

About the Role:

The Cash Collector role covers all aspects of collections activity, including cash collection, account management, customer relations, accounts reconciliation, and debt collection forecasting. You will work closely with internal teams to implement credit/account management strategies and identify corrective measures to improve payment patterns.

Key Responsibilities:

  • Collections of all accounts in the portfolio following defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
  • Implementation of credit/account management, ascertainment of payment patterns, and implementation of corrective measures if necessary
  • Accountability for debt and cash targets achievement on a quarterly/monthly basis
  • Full compliance with all associated internal and Sarbox controls
  • Written/oral communication on open balances + reconciliation of accounts for portfolio
  • Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
  • Correct handling of UMCC as per ICMP guidelines
  • Timely and correct dunning process + handover of insolvent customers/customers unwilling to pay to legal collections
  • Implementation of service stops/remove stops according to process
  • Entry/resolution activities of/for queries (with regard to collection activities) with communication to customer
  • Participation in month-end reporting closing activities in alignment with ICMP
  • Point of escalation for team members for complex issues
  • Mentor for team, supporting and coaching on an ongoing basis
  • Detection and help for process improvement opportunities for collection+system improvements

Requirements:

  • 10-15 customers call a day (Estimated timing for a call and call preparation at an average of 45 mns-60 mns)
  • Portfolios Days Overdue less than 30 days 60+ aged debt does not represent more than 10% of the total balance
  • Ageing receivables in control No Value + activity opened more than 5 days
  • UMCC in control, daily management: bank statement checked, remittance provided max 24h00 after the payment has been received
  • Cash matching completed within 24 hours. No unmatched cash or credits on account for more than 30 days or 90 days respectively without an action plan in place. 1% of the total balance as per ICMP metrics
  • Promise of payment status: maximum 2% failed promises over the total promises (value and volume) 98% accurate forecast (aged buckets and/or cash)
  • 100% adequate and effective utilization of Value+(volume of activities; volume of Promises of payments: Emails and Comment functionalities used in line with the Value+ norms)
  • Average portfolio of 500 accounts for HPTP and 250 accounts for LPTPQOQ and YOY aged receivables improvements
  • DSO YOY improvements YOY DD failure improvemens

What We Offer:

We offer a competitive salary range of £40,000 - £60,000 per annum, depending on experience, plus excellent benefits package including health insurance, pension scheme, and generous annual leave.

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