Success Driven Life Sciences Expert

4 days ago

Mumbai, Maharashtra, India beBeeCareer Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

About us

At JoVE, our mission is to improve scientific research and education.

Millions of scientists, educators, and students use our video solutions for their research, teaching, and learning. We have a strong network of over 1,000 universities, colleges, and biopharma companies worldwide, including top institutions like Harvard, MIT, Yale, and Stanford. As a rapidly growing company with offices in the USA, UK, Australia, and India, we are seeking talented and ambitious individuals to join our team.

The role of Customer Success Specialist, Life Sciences involves aiding researchers and faculty at subscribing universities and research institutions in North America to integrate our content into their syllabi and support training and research activities.

Responsibilities:

- Candidate-facing role: Focus on outreach to researchers and educators to boost usage of our resources in labs and classrooms.

- Delivering presentations and webinars at exhibits and conferences, university/research center seminars and workshops.

- Developing relationships with key decision makers (head of departments, deans of faculties, PIs, researchers...) and teaching/research staff at universities and research institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects).

- Providing customer feedback to sales, product, and marketing teams.

- Delivering product awareness within new and ongoing customer universities and research institutes.

Requirements:

- A master's or PhD degree in STEM disciplines.

- Excellent English communication skills.

- Prior working experience in laboratory settings.

- Experience in science communications or customer-facing roles is considered a plus.

- Thorough understanding of education and research trends and challenges in assigned content areas (Biology, Chemistry, Medicine, Physics, Engineering, or Psychology).

- Demonstrated ability to deliver excellent presentations for large and small groups.

- Proven ability to network with scientists and decision-makers.

Why choose us?

- You will make a direct impact in accelerating science research and improving student learning in science education.

- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

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