User Advocate

2 days ago

Kannur, Kerala, India beBeeCustomerSupport Full time ₹ 8,29,200 - ₹ 10,82,400
Job Title

SchoolCues is an innovative EdTech SaaS company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology. Our platform is used by thousands of educators, students, and administrators every day — and we're growing fast.

We are seeking a Customer Support Specialist who's passionate about solving problems, advocating for users, and helping our customers succeed.

Responsibilities:

  • Be the first point of contact for educators, school administrators, and tech coordinators seeking support
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and help improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users

Requirements:

5–6 years of professional experience in customer support or technical support

Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors

Strong troubleshooting skills and the ability to explain complex issues simply

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

Empathy, patience, and a true customer-first mindset

Bonus: Experience supporting K–12 educators or school districts

  • Lead User Researcher

    4 days ago

    Kannur, Kerala, India beBeeUserResearch Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    User research is a vital component of understanding user needs, behaviors, and motivations.The Associate/Manager will conduct user research using interviews, surveys, and usability testing to gather valuable insights into user needs and behaviors.They will analyze gathered data to identify trends and patterns in user behaviors, then provide actionable...

  • UI/UX Team Lead – Craft Exceptional User Experiences

    4 weeks ago

    Kannur, Kerala, India Ecaret Solutions Full time

    Join Ecaret Solutions – Be part of a product-led global team.About the RoleWe're hiring a UI/UX Team Lead to champion exceptional user experience across our suite of web and mobile applications for our flagship platformBased at our Kannur office, this is a leadership role that combines strategic thinking, hands-on design work, leadership and team...

  • Senior Frontend Architect

    2 days ago

    Kannur, Kerala, India beBeeInnovator Full time ₹ 12,00,000 - ₹ 18,00,000

    Seeking a skilled professional to lead the development, architecture, and maintenance of frontend apps. The ideal candidate will take end-to-end ownership of modern products and shape the user experience in a mission-driven environment.Key Responsibilities:Develop, architect, and maintain all frontend appsCollaborate with engineers, designers, and product...

  • Lead Digital Design Strategist

    5 days ago

    Kannur, Kerala, India beBeeDesign Full time ₹ 80,00,000 - ₹ 1,30,00,000

    We are seeking a Senior Product Designer to lead the design of fan-facing experiences. This role combines hands-on and strategic responsibilities, requiring the ability to oversee projects from concept to launch, set high standards for visual quality, and establish systems that ensure consistency and scalability across products.Key ResponsibilitiesDevelop...

  • Senior Frontend Developer

    1 day ago

    Kannur, Kerala, India Infonode Technologies Full time US$ 90,000 - US$ 1,20,000 per year

    We're looking for a Senior Frontend Developer with deep expertise in React or NextJs, a strong product mindset, and the ability to thrive in a fast-paced, high-ownership environment.What you should have:2+ years of experience in frontend development.Expert-level proficiency in React or NextJs.Solid understanding of modern frontend architecture and best...

  • Senior Product Design Director

    1 day ago

    Kannur, Kerala, India beBeeProductDirector Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

    About UsWe are dedicated to shaping the future of product design by creating intuitive and powerful solutions that empower our users.About the RoleAs the Senior Director, Product Design you will lead a team of designers and be responsible for our design strategy. This is a unique opportunity to shape the future of product design by designing and releasing...

  • Digital Experience Design Expert

    2 days ago

    Kannur, Kerala, India beBeeDesigner Full time ₹ 18,00,000 - ₹ 24,00,000

    About MarkovateWe are a leading provider of innovative AI and digital solutions. Our team harnesses breakthrough technologies to craft bespoke strategies that align seamlessly with our clients' ambitions. From AI consulting and Gen AI development to pioneering AI agents and agentic AI, we empower our partners to lead their industries with forward-thinking...