Retail Operations Manager

19 hours ago

Tiruchi, Tamil Nadu, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Drive Business Growth in a Retail Environment

The Area Business Manager plays a pivotal role in driving comprehensive business growth, operational excellence, and team development across a cluster of retail outlets within a designated region.

  • Profitability Maximization: Maximize the profitability of assigned stores by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement while strategically managing operational costs.
  • Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to holistic health.
  • Employee Development & Retention: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition, focusing on deep product and solution knowledge.
  • Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention that translates into increased online sales and brand advocacy.
  • Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.
  • Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency reflecting a scientific and holistic approach.
  • Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of the retail model for personalized health solutions.
  • Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.

Key Qualifications

  • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is a plus.
  • 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
  • Proven track record in managing Store level P&L and driving financial results.
  • Demonstrated experience in leading and successfully implementing change management initiatives.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional leadership, team-building, and interpersonal communication skills.
Core Competencies
  • Experience: Proven experience in retail management, with significant time in multi-store operations.
  • Leadership: Proven ability to lead, mentor, and scale large teams.
  • Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
  • Financial Acumen: Strong P&L management, cost control, and budget oversight.
  • Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.

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