Program Support Specialist

3 days ago

Meerut, Uttar Pradesh, India beBeeSupportCoordinator Full time ₹ 15,00,000 - ₹ 20,00,000

About the Role:

As a Program Coordinator, you will play a key role in ensuring the smooth operation of our programs.

The ideal candidate will have excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.

Your primary responsibilities will include learner support, stakeholder collaboration, process improvement, and quality control.

Key Responsibilities:
  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams.

We offer a collaborative, inclusive work environment and opportunities for professional growth. If you're passionate about making a real impact in education, we encourage you to apply.

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