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Content Developer
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Role Description:
We are looking for a talented Content Developer to join our team. In this role, you will be responsible for creating high-quality customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for cutting-edge cloud services, automation, and Network Management products.
The ideal candidate is a persistent self-starter with strong collaborative skills who has an interest in leading technical documentation projects. This individual enjoys continuous learning and professional growth and can excel in a fast-paced, highly technical working environment.
- Design, develop, deliver, and maintain customer-facing, best-in-class user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Learn the customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.
Required Skills and Qualifications:
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts (independently and collaboratively).
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills: ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
Benefits:
This role offers opportunities for professional growth and development, as well as the chance to work on cutting-edge projects with a team of skilled professionals.
How to Apply:
Send your resume to the hiring manager's attention if you believe you have the qualifications and skills required for this role.
