Innovation Transformation Lead

2 days ago

Varanasi, Uttar Pradesh, India beBeeStrategic Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Transform Your Career as a Strategic Leader in Innovation

We are seeking a visionary Associate Director to drive transformation initiatives and lead cross-functional teams. As a key member of our organization, you will be responsible for developing business cases, analyzing feasibility, and identifying new technologies to enhance service lines.

Job Description:

As an Associate Director of Innovation, you will lead the execution of complex transformation projects, drive milestones, and provide communication to key stakeholders. You will work closely with consultants to develop business cases, analyze feasibility, and identify new technologies that can be scaled.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, engineering, or relevant field and 10+ years of change management or transformation experience
  • 5+ years of Program Management experience in a matrix environment
  • Exposure to driving complex improvement / transformation projects across multiple accounts/domains
  • Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
  • Strong understanding of AI-enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.)
  • Experience in the contact center or BPO industry (Voice)
  • Experience collaborating cross-functionally within all organizational levels to build collaborative relationships
  • Strong internal client-facing skills with excellent communication, negotiation, and conflict management skills
  • Flexibility to work in shifts

Benefits:

This role offers a unique opportunity to grow your career while making a significant impact on our organization. If you are a strategic leader with a passion for innovation, we encourage you to apply.

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