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Process Expert Trainer

1 week ago

Gurgaon, Haryana, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time
Job Title: Cloud-Based Training Developer

We are looking for a skilled Cloud-Based Training Developer to join our team at Witbloom Consultants. As a critical member of our training and job placement firm, you will be responsible for creating engaging and effective training content for cloud-based processes.

About the Role:
In this role, you will develop and deliver high-quality training programs, instructional design documents, training modules, and knowledge base documents. You will also analyze trainee performance data and provide actionable feedback to enhance learning outcomes. Additionally, you will collaborate with operations, quality teams, and client stakeholders to ensure alignment between training programs and business objectives.

Responsibilities:
  • Design and develop comprehensive training programs on cloud-based processes.
  • Create engaging and interactive training materials, such as instructional design documents, training modules, and knowledge base documents.
  • Analyze trainee performance data and provide actionable feedback to enhance learning outcomes.
  • Collaborate with operations, quality teams, and client stakeholders to ensure alignment between training programs and business objectives.
  • Track training effectiveness through assessments, feedback surveys, and performance reports.

Requirements:
  • 3+ years of experience as a process trainer in an international BPO/KPO (preferably cloud-based or technical support).
  • Strong communication, presentation, and facilitation skills.
  • Hands-on experience in LMS, e-learning tools, and process documentation.
  • Good understanding of cloud-based platforms and technical troubleshooting (preferred).
  • Ability to work in a fast-paced environment with rotational shifts.
  • Proficiency in MS Office (Excel, PowerPoint, Word) for reporting and training material creation.