Process Trainer||Credit Cards

1 week ago


Gurgaon, Haryana, India IGT Solutions Full time
Position : Process Trainer | Credit CardsIGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadershipJOB RESPONSIBILITIES-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Very Strong written and verbal communication skills (English)Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training ( line trainer experience can also be considered )

Interested Candidate share the

Working Hours :24 x 7 Shift9 hours shift with 1 hour break. Work From OfficeWorking Days:6 Days working in a weekBenefits:Rewards & Recognition (Awards & Gifts)


  • Gurgaon, Haryana, India SBI cards Full time

    Role OverviewThe Business Process Lead will be responsible for leading the Location Monitoring team, ensuring seamless execution of Consequence Management and Fraud Recovery processes. This involves managing multiple stakeholders, evaluating process breaches, and implementing corrective actions to prevent future incidents.This role requires strong leadership...


  • Gurgaon, Haryana, India IGT Solutions Full time

    # join TOP BANKING process in IGTJob Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves...


  • Gurgaon, Haryana, India IGT Solutions Full time

    ##Lets join TOP BANKING process in IGT##Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role...


  • Gurgaon, Haryana, India IGT Solutions Full time

    ##Lets join TOP BANKING process in IGT##Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role...


  • Gurgaon, Haryana, India IGT Solutions Full time

    We are seeking an experienced BPO customer service representative to join our team at IGT Solutions.This role involves providing exceptional service to customers through various communication channels, addressing their credit card-related inquiries.The ideal candidate should have a graduate degree, preferably with customer service experience, good spoken...


  • Gurgaon, Haryana, India EXL Full time

    At EXL, we're seeking a seasoned Credit Card Strategy specialist to join our team. With over 5 years of experience in credit card product or marketing analytics, you'll be responsible for building strategies that enhance customer engagement and increase product profitability.The ideal candidate will have expertise in credit card product analytics,...


  • Gurgaon, Haryana, India EXL Full time

    Job Description:Credit Cards Product or Marketing analytics professionals with experience in building strategies to enhance the product offering and increase customer engagement are encouraged to apply. The ideal candidate will have worked towards building strategies to add new features to the product, increase profitability, and segment customers for...


  • Gurgaon, Haryana, India EXL IT service management Full time

    About EXL IT Service Management:At EXL IT Service Management, we are committed to delivering exceptional service to our clients. Our team of experts is dedicated to providing innovative solutions that drive business growth and profitability.Job Description:We are seeking a Senior Credit Card Analyst to join our team. The ideal candidate will have a strong...


  • Gurgaon, Haryana, India SBI cards Full time

    Job DescriptionWe are seeking a highly skilled Senior Compliance Manager to join our team. As a Senior Compliance Manager, you will be responsible for ensuring that all sales processes comply with regulatory requirements and company policies. You will analyze internal processes, identify areas for improvement, and implement corrective actions to prevent...


  • Gurgaon, Haryana, India SBI cards Full time

    Operational Risk Specialist Role SummaryWe are seeking an experienced Operational Risk Specialist to join our team. As an Operational Risk Specialist, you will be responsible for identifying and mitigating operational risks within our organization. You will work closely with cross-functional teams to analyze processes, identify areas for improvement, and...


  • Gurgaon, Haryana, India EXL Full time

    Job DescriptionWe're looking for a highly skilled Credit Card Product Development Manager to lead the development of innovative products and services. As a key member of our team, you'll be responsible for analyzing market trends and consumer behavior to identify opportunities for growth and improvement.You'll collaborate with stakeholders to design and...


  • Gurgaon, Haryana, India EXL Full time

    Company Overview:At EXL, we are committed to delivering exceptional services to our clients. Our team of experts works tirelessly to provide innovative solutions that meet the evolving needs of the industry.We are seeking a talented Credit Card Product Enhancement Specialist to join our team. As a key member of our analytics team, you will play a crucial...


  • Gurgaon, Haryana, India IGT Solutions Full time

    At IGT Solutions, we are seeking a dedicated and professional Customer Service Representative to support our credit card operations. This role involves providing exceptional service to customers through various communication channels, addressing their inquiries and resolving issues efficiently.About the RoleThe ideal candidate will possess excellent...


  • Gurgaon, Haryana, India SBI cards Full time

    Company Overview:SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. Our mission is to empower customers with digital currency for seamless payment experiences and rewarding benefits.


  • Gurgaon, Haryana, India EXL Full time

    Job DescriptionWe are seeking a seasoned Chief Credit Card Product Strategist to join our team at EXL. This is an exciting opportunity for someone with 5+ years of experience in building credit card strategies to enhance product offerings, increase customer engagement, and drive profitability.About the RoleThe successful candidate will have a proven track...


  • Gurgaon, Haryana, India SBI cards Full time

    Company OverviewSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. Our motto, 'Make Life Simple,' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do.


  • Gurgaon, Haryana, India SBI cards Full time

    Company OverviewSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and rewarding benefits.Key ResponsibilitiesThe...


  • Gurgaon, Haryana, India SBI cards Full time

    About UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulging in rewarding benefits.


  • Gurgaon, Haryana, India SBI cards Full time

    Job Description:The role is responsible for performing internal process audit activities of majorly Corporate Card Audits and partly of other functions, preparing audit reports, and highlighting audit gaps/findings to Process and Functional Audit Lead for necessary corrective action.


  • Gurgaon, Haryana, India SBI cards Full time

    Company OverviewSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any...