Training Specialist

2 days ago

Ellore, Andhra Pradesh, India beBeeTraining Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

The role of a Training Specialist is responsible for conducting comprehensive training programs and soft skills negotiation skill development.

Key responsibilities include:

  • Developing new hire training and soft skills negotiation skill training
  • Completing regular cyclic activities including refresher training, update training and performance optimization
  • Sensitizing to training needs and understanding learning requirements of different learner groups
  • Liaising with the Operations team to identify, screen and execute process improvement plans
  • Executing training tasks and assignments on short notice
  • Delivering and contributing towards process enhancement

The Training Specialist will also be accountable for new hires' performance during the onboarding period, including retention.

Additional responsibilities include:

  • Monitoring calls of each advisor every week and providing immediate feedback to the advisors in case of failed call
  • Providing regular feedback to Team Members regarding the performance of the team and any issue that needs escalation
  • Documenting the feedback signed off by the concerned parties
  • Monitoring calls across teams (cross monitoring) every month
  • Nominating and grooming floorwalkers amongst the team regularly
  • Conducting process refreshers and policy refreshers
  • Nominating advisors to conduct buzz sessions
  • Handling all escalation calls for the team
  • Sharing good calls & bad calls, creating product level FAQs
  • Nominating hall of fame & hall of shame for OJT Batch
  • Conducting buzz sessions for any updates and sharing new information with the team including the targets for the day
  • Checking the login schedules
  • Managing retention through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance

REQUIREMENTS:

  • Strong communication skills in English

KEY COMPETENCIES:

  • Customer Service
  • Good analytical skills
  • Ability to represent data effectively
  • Proficiency in MS Excel
  • Time Management
  • Ability to multi-task
Functional/Operational Roles:
  • Monitor calls of each advisor every week, during onboarding and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls, creating product level FAQs.
  • Nominating hall of fame & hall of shame for OJT Batch.
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage retention through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

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