Business Transformation Expert

2 days ago

Jamnagar, Gujarat, India beBeeBusiness Full time ₹ 10,00,000 - ₹ 12,00,000
Job Title: Business Systems Analyst

This individual contributor role involves working alongside a talented team, supporting an environment with over 2,800 users. The primary focus is on analyzing business needs and problems, developing solutions to improve business processes.

  • Drive the identification of requirements across business units and system processes through evaluation of business objectives, drivers, and success metrics.
  • Document business requirements and technical specifications from multi-department stakeholders for review and delivery to the development team using agile models.
  • Evaluate, analyze, and communicate system requirements on a continuing basis, maintaining system processes.
  • Participate in project delivery and process optimization to support the execution of projects using various project methodologies.
  • Identify change management processes and techniques to handle change within a business with minimal disruption to activities.
  • Design agile change strategies to navigate the transformation process and prepare for future releases.
  • Maintain awareness of best practices, including processes and technology, and identify opportunities for improvement of existing functionality.
  • Take complex topics and break them into digestible information for technical and non-technical stakeholders.
  • Handle multiple engagements simultaneously without compromising accountability or reducing engagement levels.
  • Experience designing and delivering practical change interventions, including stakeholder assessments, change impact assessments, and communication plans.
  • Provide guidance and feedback to junior analysts to elevate their capabilities.
Key Qualifications

Technical Skills:

  • Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required.
  • Change management experience preferred.
  • Project management experience preferred.
  • Salesforce Business Analyst Certification preferred.
  • Salesforce Administrator Certification preferred.
  • Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns, and development options.

Other Skills:

  • Excellent listening, communication, facilitation, and presentation skills.
  • Ability to define and communicate the solution and break it down into smaller work units.
  • Strong interpersonal, consultative, consensus builder, and issue resolution skills.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to present ideas in user-friendly language and interface on business and technical concepts.
  • Ability to collaborate with stakeholders to lead initiatives under time and resource constraints.
  • Exceptional analytical, conceptual, and problem-solving abilities.

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