Business Analyst

2 weeks ago

Bangalore, India RAKUTEN SYMPHONY INDIA PRIVATE LIMITED Full time

The Role Description :

We are seeking a highly skilled Business Analyst to join our team at RAKUTEN SYMPHONY INDIA PRIVATE LIMITED. The successful candidate will be responsible for understanding what customers need and expect from our products and services. They will use methods like competitive analysis, market research, observations, interviews, and surveys to understand users' unique perspectives. Findings from the studies can inform the design decisions each step of the way. The Business Analyst will own business analysis, workflow design, process maps, stakeholder interview documentation and communication to product development team at each stage from ideation to launch.

Key Responsibilities:

  1. Analyse consumer needs, customer requirements, customer experience and market trends to continuously provide insights for outstanding products.
  2. Be the voice of the customer and the subject-matter expert for the group
  3. Develop and publish Product Requirements / Functional/ Non Functional User Stories, for products including detailed feature descriptions and customer usage scenarios.
  4. Build, manage and maintain product life cycles & roadmaps
  5. Work with Engineering, Design, and QA teams to clarify customer requirements to drive product from initial concept through development and testing, and deliver a timely and quality release.
  6. Creating data and process workflows during the need.
  7. Coordinate & conduct functional and technical grooming sessions with the team.
  8. Track and analyse testing results from all testing and identify required remediation and work with product teams to remediate.
  9. Summarize weekly status in form of status reports to the leadership and customers.
  10. Clearly document product and service requirements for both engineering, and delivery teams to build new capabilities.
  11. Collaborate with engineering and service delivery teams to prioritize development activities, make trade-offs, and plan actions.

Requirements:

  • Bachelor BS/BA degree technical field preferred
  • Minimum of 3-5 years of Business Analyst or Product management experience.
  • Excellent verbal and written communication skills
  • Strong awareness of technology trends and their potential influence.
  • Ability to work independently and within a team environment.
  • Ability to use data visualization tools (e.g. Domo, Excel, Tableau, or similar tools).
  • Clear understanding of observability concepts, KPI calculation, monitoring and reporting.

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