
Financial Collections Specialist
2 days ago
Job Title: Financial Collections Specialist
Job Description:
We are seeking an experienced professional to support our financial operations. The ideal candidate will have a strong background in finance, excellent communication skills, and the ability to work independently.
The successful candidate will be responsible for preparing accurate invoices, following up on payments, matching receipts to invoices, and keeping records ready for audits for both domestic and international customers.
Responsibilities:
- Billing and Invoicing:
- Generate monthly invoices for subscriptions and usage (voice minutes, WhatsApp, Google Rich Communication Services, and telephony). Check prices, discounts, and taxes before sending. Attach usage reports. Issue corrected invoices or credit notes after approvals.
- Collections:
- Send reminders, make follow-up calls/emails, record promises to pay, and escalate risks to the team. Support simple payment plans after internal approval.
- Cash Application and Reconciliations:
- Download daily settlements from payment gateways and banks, apply each receipt to the right invoice, and clear short payments or unknown receipts within the agreed timeline. Reconcile Stripe and bank statements.
- Taxes and Compliance:
- Help create Goods and Services Tax (GST) compliant invoices, manage e-invoicing and the e-invoice reference number, verify Tax Deducted at Source (TDS) details and collect certificates. For exports under a Letter of Undertaking, organise Foreign Inward Remittance Certificates or Bank Realisation Certificates.
- Usage and Partner Pass-throughs:
- Collate monthly usage from systems and partner portals (e.g., WhatsApp, Google messaging, telecom partners). Match partner costs to customer billing and flag any gaps that affect margins.
- Reporting and Month-End Close:
- Update weekly reports on collections health, aging of unpaid invoices, and open disputes. Prepare month-end schedules, including lists of unapplied cash and disputes.
- Purchase Orders and Customer Portals:
- Track purchase order status and balances. Upload invoices and back-ups to customer portals and resolve any rejections.
- Customer Setup and Renewals:
- Maintain customer master data (billing contacts, tax details, payment terms). Prepare renewal pro-formas and ensure invoices are released on time.
- Processes and Systems:
- Keep standard operating procedures and checklists current, raise data issues in the customer relationship management system or billing system, and keep folders structured and audit-ready.
- Collaboration:
- Work with Sales and Customer Success on purchase orders, renewals, and disputes; coordinate with Finance, Legal, Revenue Operations, and Product teams on pricing or usage-metering issues.
Key Requirements:
- Strong background in finance
- Excellent communication skills
- Ability to work independently
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office, especially Excel
- Good knowledge of accounting principles and practices
What We Offer:
We offer a competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic work environment.
Join Our Team:
If you are a motivated and detail-oriented professional looking for a new challenge, please submit your application.
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