Business Systems Analyst

1 week ago


Chennai, Tamil Nadu, India HCLTech Full time

Job Summary

The Business Systems Analyst at HCLTech will support business goals by partnering with stakeholders to capture business needs and define user requirements in support of the customer journey.

Key Responsibilities

- Independently solve open-ended business questions.- Precisely and consistently capture business problems and nonfunctional requirements.- Prioritize problems to surface the most critical needs.- Analyze data to identify areas for business improvement.- Collaborate with clinical teams, IT, and other stakeholders to understand business needs and translate them into technical requirements.- Recommend strategies to enhance business performance and clinical processes.- Create and maintain documentation for business processes, requirements, and workflows.- Prioritize competing business demands, elicit high-level business requirements, and assess the risks of various solution options.- Articulate the business impact of business problems and understand the organization's economic and revenue drivers- Obtain key input from enterprise architecture groups to ensure architecture compliance and exception management.- Incorporate usability and user interface techniques when designing systems.- Understand knowledge workers' information needs as they relate to a potential solution.- Present ideas in a concise, focused manner.- Surface potential impacts of the solution on all stakeholders.- Set realistic customer expectations for project delivery (e.g., schedule, budget, outcome).- Clearly articulate the role of technology in terms easily understood by business constituencies.- Proactively resolve customer satisfaction issues.- Listen to and understand technological constraints.

Qualification Requirements

- Primary Business Analyst on several small to medium complexity projects.- Bachelor's degree in any field.- 3-5 years of experience in business analysis, preferably in a clinical or healthcare setting.- Proficiency in data analysis tools (e.g., SQL, Excel), knowledge of clinical systems and workflows.- Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies.- Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria.- Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits.- Strong risk assessment, problem resolution, negotiation, and influencing skills.- Excellent written and verbal communications; Fantastic listener.- Self-starter, proactive, strong-business acumen, excellent follow-through.  Proficient with MS Office applications (e.g., Visio, Word, Excel, PowerPoint, etc.).



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